Your Customers Trust You with Their Data
Every customer message your business receives contains personal information—names, contact details, purchase history, sometimes payment information. When you use HiBee to manage these conversations, you need confidence that this data is handled responsibly. Here's how HiBee protects you and your customers.
Data Encryption
All data transmitted through HiBee is encrypted in transit using industry-standard TLS encryption. All stored data—conversation logs, customer profiles, product catalogs—is encrypted at rest. This means even if a server were compromised, customer data would be unreadable.
GDPR Compliance
HiBee follows GDPR (General Data Protection Regulation) guidelines, even for businesses operating primarily in Bangladesh. This means:
- You can request full deletion of any customer's data through HiBee's data deletion workflow
- Data is processed only for the purposes of providing the service
- HiBee supports data portability—you can export your data at any time
HiBee even maintains a dedicated Data Deletion page for customer requests.
Role-Based Access Control
Not every team member should see every conversation. HiBee's role system (Owner, Admin, Agent) ensures that each person on your team has access only to what they need. Agents can't change billing settings. Admins can't access owner-level controls. Everyone sees only their assigned conversations.
99.9% Uptime SLA
HiBee operates on enterprise-grade infrastructure with a 99.9% uptime SLA. Your AI support never goes offline unexpectedly—so your customers always get responses.
Security You Can Trust
HiBee's security practices match what you'd expect from enterprise software—at prices that work for Bangladeshi businesses of every size. Read HiBee's full Privacy Policy or start your free trial today.