Full Automation Isn't for Everyone—And That's Okay
Some businesses aren't ready to let AI reply to customers completely on its own. Maybe you sell premium or custom products where every reply matters. Maybe you're still building confidence in AI. Maybe you just want to stay personally involved in customer conversations. HiBee's Smart Suggest Mode is designed exactly for this.
How Smart Suggest Mode Works
In Smart Suggest Mode, HiBee's AI does all the hard work of drafting a reply—pulling information from your product catalog, your policies, and the conversation context. But instead of sending it automatically, the AI presents the draft to you in the inbox.
You then have three choices:
- ✅ Approve: Send the reply exactly as the AI drafted it
- ✏️ Edit: Modify the draft and then send
- ❌ Dismiss: Write your own reply from scratch
The result: you respond much faster than you would writing replies manually, while maintaining full control over what gets sent.
When to Use Smart Suggest vs. Auto Mode
| Scenario | Smart Suggest | Auto Mode |
|---|---|---|
| Premium / custom products | ✅ Recommended | ⚠️ Use carefully |
| High-volume routine questions | ⚠️ Slower | ✅ Recommended |
| New to AI automation | ✅ Start here | After building confidence |
| Sensitive customer complaints | ✅ Recommended | ⚠️ Use carefully |
| FAQs and product info | ✅ Works well | ✅ Works well |
Switching Between Modes Is Instant
HiBee lets you toggle between Smart Suggest and Auto Mode per conversation, or set a global default for your account. You can even set specific conversations—like an ongoing complaint—to Human Mode while keeping AI running for new conversations.
The Best of Both Worlds
Smart Suggest Mode is the perfect bridge for businesses transitioning to AI automation. You get dramatically faster response times and AI-quality answers, while keeping a human in the loop for final approval.
Try Smart Suggest Mode free—no credit card required.
