When One Person Can't Handle It All
Starting out, many Bangladeshi business owners manage all customer messages themselves. But as your business grows, so does the message volume—and the need for a team. HiBee is built to scale with you, supporting everything from solo operators to multi-agent support teams.
Role-Based Access Control
HiBee supports three team roles, each with appropriate access levels:
- Owner: Full access to all settings, billing, team management, and conversations
- Admin: Manage agents, access analytics, handle escalated conversations
- Agent: Handle assigned conversations, view their own performance metrics
This means your junior support agents never accidentally change billing settings, and your senior agents can focus on complex cases without getting buried in routine questions.
Conversation Assignment
Any conversation in HiBee can be assigned to a specific agent. This is especially useful when:
- A customer speaks a specific regional dialect and you have an agent who matches
- A complex complaint needs a senior agent's attention
- A sales lead should go directly to your sales team
- AI has escalated a conversation that needs human intervention
Internal Notes
Leave private notes on any conversation—visible to your team but not to the customer. Use internal notes for handoffs ("This customer is upset about a delayed order—be empathetic"), context ("VIP customer, handle with care"), or follow-up reminders.
AI + Team Working Together
The real power of HiBee is AI and humans working in tandem. AI handles the high volume of routine questions (stock availability, pricing, delivery times), escalating complex cases to your team. Your agents spend their time on the conversations that actually need human intelligence—disputes, custom orders, relationship-building.
A Support Team That Punches Above Its Weight
With HiBee, a team of 3 agents can handle the volume that would normally require 10—because AI is doing the heavy lifting. Start your free trial and add your team today.
